Frequently Asked Questions
What is the full name of your company?
- Heczibah Group Incorporated
How can I contact you?
- Email: firstname.lastname@example.org
- Phone: 519-993-9733
- Instagram @heczibah
Where is your warehouse located?
- Ontario, Scarborough
Can I show up at your warehouse?
- No, except by appoint
How long after purchase can I return a product?
- We will accept returns within a period of 30 days after purchase. Please refer to our return policy
Where do I send returned items?
- 45 Grantown Ave, Scarborough, ON. M1C 3R8
How long will it take for me to get my products?
- 2-5 business days
How can I track a purchased item?
- A tracking number and other relevant information will be provided once your package has shipped.
To where do you ship?
- We only ship to addresses in Canada and the United states
Our payment options include credit card and paypal. Payment can also be made with a gift card if you have one.
Can I purchase an item that is out of stock?
- Yes, contact costumer service
How long do I have to wait before a product out of stock is available?
- 2-4 weeks depending on product demand
- Fill out the notify me form on the product page and you will be notified as soon as the product becomes available (Add Link)
Can I purchase a gift card?
- Yes, you can find them (Add link)
Can’t find your size?
- You can contact us at email@example.com, and we can have your size made and delivered within 2-4 weeks
Is my credit card information protected?
- Yes, we use encrypted SSL to process all orders securely